Please notify us within 14 days of your orders arrival, if you intend to return your order. You can do this by filling in the below form. Please send your return to: Returns, Woolly What Knot, Unit 25, Marsh Road, Lords Meadow Industrial Estate, Crediton, Devon EX17 1EU. Please include a note inside your parcel with your name and order number. Please note we can not except returns that have been used or damaged as outlined in our returns policy below.
You will not receive a response to your return notification. A email will be sent to you after we have received your return and processed your refund.
If there is a problem with your order please email us: firstname.lastname@example.org
As outlined in our terms and conditions our returns policy is as follows:
We will issue a refund with in 14 days of either receiving your goods back to our return address, or proof that the goods have been sent to us. If we have cancelled the order we will issue a refund within 14 working days. The refund will be made to the payment method you used to make the order. We may deduct from your refund if the goods have been damaged or used, resulting in loss of value.
Original postage fees will only be refunded on standard, tracked shipping. Any other shipping options will not be refunded. You will not be refunded for standard shipping if only part of the order is returned.