Woolly What Knot

Woolly What Knot focuses on providing the highest quality of recycled yarns across the UK. We are always adding to our wide ranges of T-Shirt Yarn, Macrame Cords and Cotton Ropes. Based in the heart of Exeter we source our yarn from across Europe, to ensure our product ranges are always fresh and exciting for our customers.

Who We Are

Woolly What Knot is owned and operated by me (Molly.) I started in 2017, from my Grandma’s spare room and have since moved offices twice, once to Exeter and again to a larger office near the heart of the city. We are now a small team dedicated to providing the best recycled yarns have to offer, whilst constantly making a effort to improve the way we work. When needed my family and friends help out, from shelf building, to helping us move.

We have a postage and packing promise that you can find details on below. This helps us to manage our impact on the environment, we also provide electronic receipts to cut down on the amount of paper we use.

Recycled Yarns

We focused on providing the best recycled yarns to customers across the UK. We are improving our range of fabric yarns that are made from excess materials from the textile industry.

We stock a wide range of yarns and cords to suit all your crafting need. Our range include T-Shirt Yarn, Cotton Cords, Macrame Cords and Tape Yarn. Is there a yarn you would like us to stock? Let us know and we will look into it for you.

 

We Currently Stock The Following Brands:

  • Bobbiny
  • Hoooked
  • Welcome Yarn
  • Tek-Tek

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Recycled yarn Tape by Tek-Tek

Our Postage Promise

We are committed to finding the best and Eco friendly packing solutions. If you have any suggestions on how we can improve please send us email.

Packing

We use paper packing tape that is fully recyclable to help reduce our environmental impact. Our Mailing Bags are carbon neutral, made from sugar cane, and also fully recyclable. The cardboard boxes we use for our large orders are sustainably sourced and manufactured from 80% recycled materials. We also reuse boxes that have been donated by local Business to give them another chance to be used. Find out more about our non recyclable packing...

Received non recyclable packing?

We do accept donations from friends and local businesses of bubble wrap and other packing materials. We do not buy these materials but equally dont see the point in letting them go straight to landfill when we could use them again.

Couriers

We send all our orders using premium shipping options such as Royal Mail 24 and UPS which normally take 1-2 working days. Please note that this does not mean that it will arrive next day as there are currently substantial delays in the postal services. We are passionate about getting your order to you as quickly as possible. We currently use the Royal Mail and UPS to deliver our orders depending on the weight and size of the order. Information on tracking...

How Will My Order Be Sent?

Large/ heavy orders will have tracking available as they will typically be sent using UPS. Orders dispatched using Royal Mail do not have tracking in the traditional sense but we are able to view delivery confirmation if there is an issue. We reserve the right to send orders using other couriers, reasons for this can include but are not limited to location and cost.

Dispatching

All our orders are sent same or next working day, unless otherwise stated at checkout. Currently our post is collected at 3pm and our small team will pack as many as we possibly can to get them dispatched each day.We are not able to advertise a cut off point as it depends how busy we are. We are only open on Monday - Friday (excluding bank holidays), and are unable to ship orders over the weekend. Hover over this box to find out how we handle issues with orders...

If There Is A Problem

If we have a problem fulfilling your order, for example there is a issue with your address or we have have a stock error we will send you an email to advise you of the situation. We may also call you if you have provided us with a contact number and the issue requires further discussion.

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